FAQs
COVID-19 RESPONSE
Click MAH-COVID19 Response – March 30, 2020 for our current procedures in response to COVID-19
FEES
What forms of payment do you accept?
We prefer to receive payment through our website (see Fees & Payment). If you require assistance or prefer to pay by other means, please discuss with your therapist.
Do I need to pre-pay for services?
We require pre-payment for the assessment interview for our Anger Management group program.
Do I need to pay for a one-time assessment?
Yes, all assessments are fee-based. Please consult the fee structure.
Do you have a sliding fee scale available for your services?
We only have a sliding fee scale for our trauma recovery group program (known as Men & Healing, Phase I & Phase II). Men who are full-time students or on social benefits or disability supports in these programs can pay a reduced rate. Please request information in the Enroll Online form.
PARKING
Do you offer free parking?
There is free, two-hour parking behind our building on 1300 Carling Avenue. You will need to take a ticket from the parking machine and place it on your dashboard.
INSURANCE
Are your services covered by my extended healthcare insurance?
Our services are covered by most extended healthcare insurance plans. However, we urge you to check with your insurance provider to ensure this is the case. You may also want to confirm the limit for psychotherapy services at that time.
Our services are provided by registered social workers and psychotherapists who are supervised by our registered psychologist.
Please note that we do not directly bill your insurance company. Rather, after each session or group program session, you will be provided with an insurance receipt to submit to your provider for reimbursement.
Please don’t hesitate to call us if you have any questions.
Can I complete my insurance forms before I access your services?
Unfortunately, insurance receipts can only be provided after our services are delivered and payment is received.
MISSING A SESSION
What if I can’t make it to a session?
We require 48-hour cancellation notice for all appointments.
If I miss a session, do I need to pay?
Unless agreed upon with your therapist, the full fee will be charged for missed appointments with less than 48-hours notice. Insurance companies do not cover these fees.
SESSION SPECIFICS
How long is a therapy session?
Our individual sessions are 50-minutes long. Most of our group sessions are two-hours long.
Are therapy sessions confidential?
Any information shared with Men & Healing staff will be treated with respect and the utmost confidentiality. No information will be shared without a signed authorization by the client.
Limits to Confidentiality
Some circumstances may oblige Men & Healing staff to share client information without permission, such as:
- When there is clear and imminent danger that the client will cause serious harm to oneself or other(s).
- When there is knowledge or suspicion that a child who is presently under the age of 16 has been previously abused or is currently being abused, neglected, or witnessing abuse.
- When a judge has ordered counsellor testimony and/or client records be made available for court.
- For billing, collaborative case consultation and clinical supervision proposes.
All clients in a group therapy program sign a contract agreeing to keep all identifying information regarding fellow group members confidential.
Will I receive a certificate of completion?
Upon request, you can receive a certificate of completion for our group therapy programs.
TYPE OF SERVICES
I was sexually abused as a child, what services can you offer?
We offer individual therapy as well as our Men & Healing Group Therapy programs, Phase I & Phase II. See the program description on the website.
I was sexually assaulted as an adult, what services can you offer?
We offer individual therapy for men facing issues of sexual assault. We would ask you to disclose this information in the Enroll Online form. By doing so, we can respond as quickly as possible.
Are your services available in French?
We offer individual services in French. Please make your request known on the Enroll Online form.
Are your services available online?
We offer individual services online. Please make your request known on the Enroll Online form.
THIRD-PARTY REFERRALS
I want to send my client to your organization. How do I send a referral?
If you are not planning to pay for the client’s services, you do not need to send a referral. Your client can complete the Enroll Online form himself and one of our therapists will contact him within two business days.
However, if you are planning to pay for the client’s services, we will require written confirmation (e.g. e-mail, fax, letter) confirming your payment, including the following information:
- The client’s full name.
- The service you would like to purchase on behalf of the client.
- The fees you will incur on behalf of the client.
- Contact information for invoicing purposes.
- Any further information in regards to this arrangement.
REFERRAL ON BEHALF OF A LOVED ONE
I want to send my loved one (e.g. husband, boyfriend, son) to your organization for services, can I do so?
We request that he contacts us directly and completes the Enroll Online form.
ELIGIBILITY FOR SERVICES
I am a woman; can I access your organization’s services?
Yes. Women can participate in individual or couples therapy. Please complete the Enroll Online form.
I am a transgendered person; can I access your organization’s services?
Can children and adolescents participate in your services?
We provide individual therapy to those 16 years and older. We provide group therapy to those 18 years and older.
FOR FURTHER INFORMATION
For further information, please contact Brittani, our Administrative Manager at Men & Healing. Brittani can be reached at brittani@menandhealing.ca or 613.482.9363, ext. 223.
