Click MAH-COVID19 Response – March 30, 2020 for our current procedures in response to COVID-19
What forms of payment do you accept?
We prefer payment by credit card through our secure online client registration system, but can also receive payment through our website store.
Do I need to pre-pay for services?
We require pre-payment for the assessment interview for our Anger Management group program.
Do I need to pay for a one-time assessment?
Yes, all assessments are fee-based. Please consult the fee structure.
Do you have a sliding fee scale available for your services?
We only have a sliding fee scale for our trauma recovery group program (known as Men & Healing, Phase I & Phase II). Men who are full-time students or on social benefits or disability supports in these programs can pay a reduced rate. Please request information in the Enroll Online form.
Do you offer free parking?
There is free, two-hour parking behind our building on 1300 Carling Avenue. You will need to take a ticket from the parking machine and place it on your dashboard.
Are your services covered by my extended healthcare insurance?
Our services are covered by most extended healthcare insurance plans. However, we urge you to check with your insurance provider to ensure this is the case. You may also want to confirm the limit for psychotherapy services at that time.
Our services are provided by registered social workers and psychotherapists who are supervised by our registered psychologist.
Please note that we do not directly bill your insurance company. Rather, after each session or group program session, you will be provided with an insurance receipt to submit to your provider for reimbursement.
Please don’t hesitate to call us if you have any questions.
Can I complete my insurance forms before I access your services?
Unfortunately, insurance receipts can only be provided after our services are delivered and payment is received.
What if I can’t make it to a session?
We require 48-hour cancellation notice for all appointments.
If I miss a session, do I need to pay?
Unless agreed upon with your therapist, the full fee will be charged for missed appointments with less than 48-hours notice. Insurance companies do not cover these fees.
How long is a therapy session?
Our individual sessions are 50-minutes long. Most of our group sessions are two-hours long.
Are therapy sessions confidential?
Any information shared with Men & Healing staff will be treated with respect and the utmost confidentiality. No information will be shared without a signed authorization by the client.
Limits to Confidentiality
Some circumstances may oblige Men & Healing staff to share client information without permission, such as:
All clients in a group therapy program sign a contract agreeing to keep all identifying information regarding fellow group members confidential.
Will I receive a certificate of completion?
Upon request, you can receive a certificate of completion for our group therapy programs.
I was sexually abused as a child, what services can you offer?
I was sexually assaulted as an adult, what services can you offer?
We offer individual therapy for men facing issues of sexual assault. We would ask you to disclose this information in the Enroll Online form. By doing so, we can respond as quickly as possible.
Are your services available in French?
Services in French are not available at this time.
Are your services available online?
We offer both individual and group services online through a secure platform. Please make your request known on the Enroll Online form.
I want to send my client to your organization. How do I send a referral?
If you are not planning to pay for the client’s services, you do not need to send a referral. Your client can complete the Enroll Online form himself and one of our therapists will contact him within four business days.
However, if you are planning to pay for the client’s services, we will require written confirmation (e.g. e-mail, fax, letter) confirming your payment, including the following information:
I want to send my loved one (e.g. husband, boyfriend, son) to your organization for services, can I do so?
We request that he contacts us directly and completes the Enroll Online form.
I am a woman; can I access your organization’s services?
Yes. Women can participate in individual or couples therapy. Please complete the Enroll Online form.
I am a transgendered person; can I access your organization’s services?
Yes. Please complete the Enroll Online form.
Can children and adolescents participate in your services?
We provide individual therapy to those 16 years and older. We provide group therapy to those 18 years and older.