FEES
What forms of payment do you accept?
We prefer payment by credit card or debit visa through our secure online client registration system.
Do I need to pre-pay for services?
We require pre-payment for all group therapy programs.
Do I need to pay for a one-time assessment?
Yes, all assessments are fee-based. Please consult the fee structure.
Do you have a sliding fee scale available for your services?
We only have a sliding fee scale for our trauma recovery group program (known as Trauma Recovery Phase I & Phase II). Men who are full-time students or on social benefits or disability supports in these programs can pay a reduced rate. Please request information in the Enroll Online form.
INSURANCE
Are your services covered by my extended healthcare insurance?
Our services are covered by many extended healthcare insurance plans. However, we urge you to check with your insurance provider to ensure this is the case, as each plan is unique. You may also want to confirm the limit for psychotherapy services at that time.
Our services are provided by registered social workers and psychotherapists.
Please note that we do not directly bill your insurance company. Rather, after each session or group program session, you will be provided with a receipt to submit to your provider for reimbursement.
Please don’t hesitate to contact us if you have any questions.
Can I complete my insurance forms before I access your services?
Unfortunately, insurance receipts can only be provided after our services are delivered and payment is received.
MISSING A SESSION
What if I can’t make it to a session?
We require 48-hour written cancellation notice for all appointments. Please email your therapist directly.
If I miss a session, do I need to pay?
Unless agreed upon with your therapist, the full fee will be charged for missed appointments with less than 48-hours notice. Insurance companies do not cover these fees.
SESSION SPECIFICS
How long is a therapy session?
Our individual sessions are 50-minutes long. Most of our group sessions are two-hours long.
Are therapy sessions confidential?
Any information shared with Men & Healing staff will be treated with respect and the utmost confidentiality. No information will be shared without a signed authorization by the client.
Limits to Confidentiality
Some circumstances may oblige Men & Healing staff to share client information without permission, such as:
- When there is clear and imminent danger that the client will cause serious harm to oneself or other(s).
- When there is knowledge or suspicion that a child who is presently under the age of 16 has been previously abused or is currently being abused, neglected, or witnessing abuse.
- When a judge has ordered psychotherapy testimony and/or client records be made available for court.
- For billing, collaborative case consultation and clinical supervision proposes.
All clients in a group therapy program sign a contract agreeing to keep all identifying information regarding fellow group members confidential.
Do you offer in-person or virtual sessions?
All of our sessions are provided virtually through a secure video platform. We do not offer in-person sessions.
TYPE OF SERVICES
I was sexually abused as a child, what services can you offer?
We offer individual therapy as well as our Trauma Recovery Group Therapy programs, Phase I & Phase II. See the program description on the website.
I was sexually assaulted as an adult, what services can you offer?
We offer individual therapy for men facing issues of sexual assault. We would ask you to disclose this information in the Enroll Online form. By doing so, we can respond as quickly as possible.
Are your services available in French?
Services in French are not available at this time.
Are your services available online?
Both our individual and group services are provided solely online through a secure platform. We do not offer any in-person services.
THIRD-PARTY REFERRALS
I want to send my client to your organization. How do I send a referral?
If you are not planning to pay for the client’s services, you do not need to send a referral. Your client can complete the Enroll Online form himself and one of our therapists will contact him within four business days.
However, if you are planning to pay for the client’s services, we will require:
- That the client complete the enrollment form
- That your organization complete and return the M&H – Third Party Payment Form (Organization)
Please do not hesitate to reach out to Brittani Sabourin for assistance.
REFERRAL ON BEHALF OF A LOVED ONE
I want to send my loved one (e.g. husband, boyfriend, son) to your organization for services, can I do so?
ELIGIBILITY FOR SERVICES
I am a woman; can I access your organization’s services?
Yes. Women can participate in individual or couples therapy. Please complete the Enroll Online form.
I am a transgendered person; can I access your organization’s services?
Can children and adolescents participate in your services?
We provide individual therapy to those 16 years and older. We provide group therapy to those 18 years and older.
FOR FURTHER INFORMATION
For further information, please contact Brittani Sabourin, our Operations Manager at Men & Healing. Brittani can be reached at brittani@menandhealing.ca