FAQs

We prefer payment by credit card or debit visa through our secure online client registration system.

We require pre-payment for all group therapy programs.

Yes, all assessments are fee-based. Please consult the fee structure.

We only have a sliding fee scale for our trauma recovery group program (known as Trauma Recovery Phase I & Phase II). Men who are full-time students or on social benefits or disability supports in these programs can pay a reduced rate. Please request information in the Enroll Online form.

Our services are covered by many extended healthcare insurance plans. However, we urge you to check with your insurance provider to ensure this is the case, as each plan is unique. You may also want to confirm the limit for psychotherapy services at that time.

Our services are provided by registered social workers and psychotherapists.

Please note that we do not directly bill your insurance company. Rather, after each session or group program session, you will be provided with a receipt to submit to your provider for reimbursement.

Please don’t hesitate to contact us if you have any questions.

Unfortunately, insurance receipts can only be provided after our services are delivered and payment is received.

We require 48-hour written cancellation notice for all appointments. Please email your therapist directly.

Unless agreed upon with your therapist, the full fee will be charged for missed appointments with less than 48-hours notice. Insurance companies do not cover these fees.

Our individual sessions are 50-minutes long. Most of our group sessions are two-hours long.

Any information shared with Men & Healing staff will be treated with respect and the utmost confidentiality. No information will be shared without a signed authorization by the client.

Limits to Confidentiality

Some circumstances may oblige Men & Healing staff to share client information without permission, such as:

1. When there is clear and imminent danger that the client will cause serious harm to oneself or other(s).
2. When there is knowledge or suspicion that a child who is presently under the age of 16 has been previously abused or is currently being abused, neglected, or witnessing abuse.
3. When a judge has ordered psychotherapy testimony and/or client records be made available for court.
4. For billing, collaborative case consultation and clinical supervision proposes.

All clients in a group therapy program sign a contract agreeing to keep all identifying information regarding fellow group members confidential.

All of our sessions are provided virtually through a secure video platform. We do not offer in-person sessions.

We offer individual therapy as well as our Trauma Recovery Group Therapy programs, Phase I & Phase II. See the program description on the website.

We offer individual therapy for men facing issues of sexual assault. We would ask you to disclose this information in the Enroll Online form. By doing so, we can respond as quickly as possible.

Services in French are not available at this time.

Both our individual and group services are provided solely online through a secure platform. We do not offer any in-person services.

If you are not planning to pay for the client’s services, you do not need to send a referral. Your client can complete the Enroll Online form himself and one of our therapists will contact him within four business days.

However, if you are planning to pay for the client’s services, we will require:

1. That the client complete the enrollment form
2. That your organization complete and return the M&H – Third Party Payment Form (Organization)

Please do not hesitate to reach out to Brittani Sabourin for assistance.

We request that he contacts us directly and completes the Enroll Online form. Upon your oved one’s completion of the enrollment form, you must then complete and return our M&H – Third Party Payment Form (Individual).

Please do not hesitate to reach out to Brittani Sabourin for assistance.

Yes. Women can participate in individual or couples therapy. Please complete the Enroll Online form.

Yes. Please complete the Enroll Online form.

We provide individual therapy to those 16 years and older. We provide group therapy to those 18 years and older.